Return & Refund Policy

Your Satisfaction is Our Priority 💖

At ePORT, Inc., we want your shopping experience to be smooth and stress-free. This policy outlines how we handle returns, exchanges, and refunds to ensure your complete satisfaction. 😊

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1. Return Eligibility 🛍️

We offer a 30-day return window from the date you receive your order. To be eligible for a return:

✅ The item must be unused and in its original condition
✅ Packaging and tags (if applicable) must remain intact
✅ A proof of purchase (receipt or order confirmation) is required

Items that don’t meet these conditions may not be accepted. Please review these requirements before reaching out! 📝

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2. How to Start a Return 🔄

To begin a return, simply contact us at:
📧 Email: service@quakmisgy.com

Once your return is approved:
📦 We’ll send you a return shipping label
📍 We’ll provide detailed instructions on how to send the item back

⚠️ Important: Returns sent without prior authorization cannot be processed. Please contact us first! 📬

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3. Damaged or Incorrect Items 🚨

Please inspect your order upon arrival. If any items are damaged, defective, or incorrect, reach out to us right away. We’ll resolve the issue by sending a replacement or issuing a refund. Your satisfaction is our goal! 🌟

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4. Non-Returnable Items 🚫

Some items are non-returnable, including:
🍽️ Perishable products (food, beverages)
✂️ Customized or personalized items
🎁 Gift cards
💸 Sale or promotional items

If you're unsure about whether your item is returnable, feel free to contact us before initiating a return. We’re happy to assist! 🤗

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5. Exchanges 🔁

To exchange an item:
1️⃣ Return the original item following the steps above
2️⃣ Place a new order for the replacement item

This ensures the fastest processing of your exchange! ⏳

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6. International Orders – EU Customers 🌍

If you’re in the European Union, you can cancel or return your order within 14 days for any reason.

Conditions:
✅ The item must be unused and in its original condition
✅ Original packaging and proof of purchase required

This right is in addition to our standard 30-day return policy. 🌟

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7. Refunds 💵

Once we receive and inspect your return, we’ll notify you of your refund status.

Approved refunds will be issued to the original payment method.
Please allow up to 10 business days for processing.

⚠️ Additional time may be required by your bank or credit card provider.

If it’s been more than 15 business days since approval and you haven’t received your refund, please contact us at:
📧 Email: service@quakmisgy.com